“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

– William A. Foster (attrib.)

Six Sigma, TQM and Lean Manufacturing are processes that many organizations use to build quality into their products and services. These programs, when successfully implemented, meet all the attributes of high intentionality, sincere effort, intelligent direction and skilful execution.

But what about the rest of us, who may not work in the world of manufacturing?

Exercise:

How can you apply these characteristics to build strong relationships, a rewarding career, and an outstanding life?

What wise choices will you make today and into the future to do just that?