“You can employ men and hire hands to work for you, but you must win their hearts to have them work with you.”

– William J. H. Boetcker, Presbyterian minister and public speaker

Are you an employee or a team member where you work?

Do you have a boss or a team leader that co-ordinates your efforts?

Do you have a vested interest in the work, beyond a paycheck?

Do your days fly by or drag on?

Over the past few years, much has been written and reported about Zappos and how they capture the hearts of both customers and associates. The book entitled Delivering Happiness tells the story of how they do it.

Exercise:

Check out this one-minute video to get a glimpse of what I mean:

http://www.deliveringhappiness.com/about-us

How can you capture employees’ hearts and help them be a part of something bigger?